We offer returns for an exchange only, which means you have 3 days after receiving your item to request an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us on Facebook/Instagram @pakwears.pk or email us at support@pakwears.pk. Please note that returns will only be accepted if our agent approves the return.
If your return is accepted, we will guide you on how to replace the parcel. We’ll send you a replacement parcel, and the rider will take the old one. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at our Instagram @pakwears.pk and support@pakwears.pk.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.